Employee Performance Analysis in Public Services at the Binjai District Office, Langkat Regency
Abstract
This study aims to analyze employee performance in public services at the Binjai District Office, Langkat Regency, with a focus on aspects of professionalism, efficiency, accountability, and public satisfaction. The research method used is qualitative with data collection through interviews, observations, and document studies. The results of the study indicate that employees have a good level of professionalism, but face obstacles in service efficiency due to limited human resources (HR) and technology. Employee accountability has been attempted, although the monitoring and evaluation system still needs to be improved. In general, the public is satisfied with the service, although there are complaints related to long waiting times and lack of clear information. Recommendations submitted include improving employee training, optimizing technology, adding HR, improving internal coordination, and developing a better monitoring and evaluation system. With the implementation of these recommendations, it is hoped that the quality of public services at the Binjai District Office can be improved to meet the needs of the community more effectively and efficiently.
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