The Evaluating the Taksiah Innovation in Improving Digital Death Certificate Services

Tyfany Ocha Putri Maharani; Tukiman Tukiman

doi:10.37899/journal-la-sociale.v6i4.1629

Tyfany Ocha Putri Maharani Universitas Pembangunan Nasional “Veteran” Jawa Timur
Tukiman Universitas Pembangunan Nasional “Veteran” Jawa Timur

DOI: https://doi.org/10.37899/journal-la-sociale.v6i4.1629

Keywords: Taksiah Innovasion, Public Service, Death Certificate

Abstract

The low awareness of reporting the death of citizens results in differences between population data and the physical presence of residents. To realize an orderly community of population administration, especially ownership of death certificates, the Department of Population and Civil Registration of Madiun City created the Antar Akta Kematian Seraya Memuliakan Jenazah innovation with three-in-one services including the death certificates, family cards, and status changes on ID card in one day delivered to the funeral home before the body is buried. This study aims to describe the implementation of innovation of Antar Akta Kematian Seraya Memuliakan Jenazah service program at the Department of Population and Civil Registration of Madiun City using Halvorsen's theory (2005) in which there are 6 typologies of innovation, i.e. A New or Improved Service, Process Innovation, Administrative Innovation, System Innovation, Conceptual Innovation, and Radical Change of Rationality. This research uses a qualitative research method with a case study approach. The data sources in this study are primary data sources, namely supporting informants and secondary data sources, namely documents regarding information related to the research. The data collection techniques used are observation, interviews, and related documentation regarding the research. Data analysis techniques in this research are data collection, data condensation, data presentation, and conclusion or verification. To maintain data validity in this study using source triangulation, technique triangulation, and time triangulation.

References

Agranoff, R., & McGuire, M. (2003). Collaborative public management: New strategies for local governments. Georgetown University Press.

Asher, A. (2007). Pension Benefit Design: Flexibility and the integration of Insurance over the life cycle. South African Actuarial Journal, 7(1), 73-115. https://doi.org/10.4314/saaj.v7i1.24510

Bingham, L. B., Nabatchi, T., & O'Leary, R. (2005). The new governance: Practices and processes for stakeholder and citizen participation in the work of government. Public administration review, 65(5), 547-558. https://doi.org/10.1111/j.1540-6210.2005.00482.x

Blumenfeld, O., & Brand, R. (2016). Real time medical learning using the WhatsApp cellular network: a cross sectional study following the experience of a division’s medical officers in the Israel Defense Forces. Disaster and military medicine, 2, 1-5. http://dx.doi.org/10.1186/s40696-016-0022-7

Caiden, G. E. (2019). Dealing with administrative corruption. In Handbook of administrative ethics (pp. 429-455). Routledge.

Gothelf, J., & Seiden, J. (2017). Sense and respond: how successful organizations listen to customers and create new products continuously. Harvard Business Review Press.

Grochowski, M. (1997). Public administration reform: an incentive for local transformation?. Environment and Planning C: Government and Policy, 15(2), 209-218.

Halvorsen, D. L. (2005). An investigation of employee satisfaction and employee empowerment specific to on-site supervisors in the residential construction industry. Brigham Young University.

Harsoyo, H., & Suparno, S. (2021). Public satisfaction with public services (study at the department of population and civil registration of Semarang City). Jurnal Sosial Humaniora, 14(1), 123-129. http://dx.doi.org/10.12962/j24433527.v14i1.8447

Irfan, M., Aiyub, A., & Chalirafi, C. (2023). Optimization of Public Services. International Journal of Public Administration Studies, 3(1), 8-14. http://dx.doi.org/10.29103/ijpas.v3i1.12328

Isnanto, K. H. (2020, December). Sectoral Statistic Data Integration. In The 2nd International Conference of Law, Government and Social Justice (ICOLGAS 2020) (pp. 321-326). Atlantis Press.

Junita, J., Sukmamedian, H., Lubis, A. L., & Supardi, S. (2024). The Role of Whatsapp Business Application in Improving the Service Performance of Front Office Staff of Four Points By Sheraton Hotel Batam. Jurnal Manajemen Pelayanan Hotel, 8(2), 99-115. http://dx.doi.org/10.37484/jmph.080207

Lestari, P., Sugiharto, I., & Hartati, S. (2022, August). Principles of Good Governance in Population Administration Services in The Village. In MALAPY 2022: Proceedings of the 1st International Conference on Law, Social Science, Economics, and Education, MALAPY 2022, 28 May 2022, Tegal, Indonesia (p. 334). European Alliance for Innovation. http://dx.doi.org/10.4108/eai.28-5-2022.2320569

Liao, H., Toya, K., Lepak, D. P., & Hong, Y. (2009). Do they see eye to eye? Management and employee perspectives of high-performance work systems and influence processes on service quality. Journal of applied psychology, 94(2), 371. http://dx.doi.org/10.1037/a0013504

Martin, S. (2000). Implementing ‘best value’: local public services in transition. Public Administration, 78(1), 209-227. http://dx.doi.org/10.1111/1467-9299.00200

Moore, M. H. (1997). Creating public value: Strategic management in government. Harvard university press.

Ndou, V. (2004). E-government for developing countries: Opportunities and challenges. Electron. J. Inf. Syst. Dev. Ctries., 18(1), 1-24.

Rosenbloom, D. H., Kravchuk, R. S., & Clerkin, R. M. (2022). Public administration: Understanding management, politics, and law in the public sector. Routledge.

Rygiel, K. (2018). Dying to live: Migrant deaths and citizenship politics along European borders: Transgressions, disruptions, and mobilizations. In The Contentious Politics of Refugee and Migrant Protest and Solidarity Movements (pp. 19-34). Routledge. http://dx.doi.org/10.1080/13621025.2016.1182682

Samudra, A. A., & Fanida, E. H. (2024). Inovasi pelayanan akta kematian dan akta kelahiran melalui aplikasi Nata Anggota Keluarga untuk Laporan Akta (NAKULA) di Dinas Kependudukan dan Pencatatan Sipil Kota Surabaya. Publika, 12(1), 13–22. https://doi.org/10.26740/publika.v12n1.p13-22

Senge, P. (2006). Systems citizenship. The leader of the future 2: Visions, strategies, and practices for the new era, 31-46.

Sudrajat, D., Badriatin, T., Setiawan, R., & Sudiarti, S. (2021). Implementation of Population Administration Policy on the Quality of Death Certificate Issuance Services. Indonesian Journal of Social Science Research, 2(1), 33-38. https://doi.org/10.11594/ijssr.02.01.05

Supriyanto, D., Wahidin, S., & Sadhana, K. (2021). Administration Services Population Through Population Administration System Application Program: Study of Population Service Processes through the Population Administration System Application Program in Batu City of Indonesia. International Journal of Research in Social Science and Humanities (IJRSS) ISSN: 2582-6220, DOI: 10.47505/IJRSS, 2(3), 54-64. https://doi.org/10.47505/IJRSS.2021.9187

Susanto, T. D., & Goodwin, R. (2010). Adoption success factors of SMS-based eGovernment: A case study of SMS-OBM and SMS-MIIAS. ICCIO, Bandung, Indonesia.

Suwarno, Y. (2008). Inovasi di sektor publik. STIA-LAN Press.

Syafrida, S., & Marbun, M. T. (2020). Public Services in human rights perspective. JHR (Jurnal Hukum Replik), 8(1), 58-69. http://dx.doi.org/10.31000/jhr.v8i1.3017

Triningsih, A., Hardini, H. K., & Saaiman. (2018). Implementasi pelayanan publik dalam penerbitan administrasi kependudukan di Kabupaten Blitar.

Uang, Y., Warella, Y., Larasati, E., & Suwitri, S. (2020). Accessibility Of Public Services In The Islands Region (Case Study: Office Of Population And Civil Registry, West Halmahera Regency). Ecoforum Journal, 9(3).

Wirtz, B., & Daiser, P. (2018). Business model innovation processes: A systematic literature review. Journal of Business Models, 6(1), 40-58. https://doi.org/10.5278/ojs.jbm.v6i1.2397

Womack, J. P., & Jones, D. T. (2015). Lean solutions: how companies and customers can create value and wealth together. Simon and Schuster.

Wulandari, D. T., & Parwiyanto, H. (2021). Inovasi pelayanan akta kematian online melalui aplikasi Adminduk Online Makin Oke (AKOne MAK’e) di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Sukoharjo. Wacana Publik, 1(2), 219. https://doi.org/10.20961/wp.v1i2.54593