Key Factors of Urban Public Transportation Services Implementation in Indonesia: A Knowledge Management Perspectives

Raihansyah Yoga Adhitama; Rafi  Giffari; Dana Indra  Sensuse; Imairi  Eitiveni; Deden Sumirat  Hidayat; Sofi  Indria

doi:10.37899/journallamultiapp.v5i5.1481

Raihansyah Yoga Adhitama Faculty of Computer Science, Universitas Indonesia, Depok
Rafi Giffari Faculty of Computer Science, Universitas Indonesia, Depok
Dana Indra Sensuse Faculty of Computer Science, Universitas Indonesia, Depok
Imairi Eitiveni Faculty of Computer Science, Universitas Indonesia, Depok
Deden Sumirat Hidayat National Research and Innovation Agency Jakarta
Sofi Indria College of Vocational Studies IPB University, Bogor, Indonesia

DOI: https://doi.org/10.37899/journallamultiapp.v5i5.1481

Keywords: Public Transportation Service, Knowledge Management, Key Factor, Qualitative Study, Digital Platform

Abstract

It is well-recognized that the availability of public transportation has a significant impact on urban transportation networks. In Indonesia, the government is still having difficulties to establish a reliable public transportation system. One important aspect that can be utilized in establishing a reliable public transportation system is to utilize knowledge management in its services. This study aims to identify key factors from knowledge management perspectives related to the implementation of public transportation services. To achieve this objective, this study conducted qualitative research on 12 users of public transportation services in Indonesia. The results of this study indicate that there are several key factors related to the implementation of public transportation services from knowledge management perspectives, such as Real-Time Information, Digital Accessibility, User Engagement and Trust, Platform Functionality and Quality, Digital Inclusive Strategy, Knowledge Dissemination Method, Help Desk Reliability, and Knowledgeable Officer.

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