Adhelia, P. S. S. and Mudita, T. (2026) “The Influence of Service Quality, Perceived Value, and CRM on Customer Loyalty in Indonesia’s Oil and Chemical Freight Shipping Industry”, Journal La Sociale, 7(2), pp. 567-580. Available at: https://www.newinera.com/index.php/JournalLaSociale/article/view/5172 (Accessed: 25August2026).