Permatasari, D. R. N., and R. Hidayat. “Exploring How Emotional Service Experience and Responsiveness Satisfaction Drive Purchase Decisions in a Service Context : JEL Classification: M31, M37, D12, L83, C83”. Journal La Bisecoman, Vol. 6, no. 4, Nov. 2025, pp. 848-6, doi:10.37899/journallabisecoman.v6i4.2533.